The bed is central to both guest experience and your property’s reputation, making mattress selection one of the most important purchasing decisions you’ll make. Replacing an old mattress with a properly engineered new mattress can immediately improve guest satisfaction, sleep quality, and online reviews.
Identifying Your Target Audience
Consider your usual visitor and their average stay as you decide a firmness level. Business travelers may prioritize resilient coils while leisure guests want indulgent softness. Economy to midscale facilities often prioritize flappable double-sided spring coil mattresses to increase the longevity of their purchase.
Strike The Optimal Balance of Comfort and Durability
High-end mattresses feature fabric-encased supportive coils, dense gel-infused foam layers, and natural fibers like cotton, wool, or latex. This brings you the value of comfort, support, enhanced breathability, and greater longevity. Additionally, these features provide uninterrupted spine support, helping guests who suffer from back pain.
Be wary of mattresses with low coil counts or thin foam – they won’t withstand daily use.
Hotels often make the mistake of hyper focusing on durability by purchasing a mattress that too hard, causing decreased customer satisfaction. Based on a study by the National Sleep Foundation, a medium-firm mattress is most comfortable to the majority of sleepers. On the flip side, our own analysis has found that a pillow top can be too soft for many guests.
A high-quality foundation, such as our 18-slat, 9″ heavy-duty Amish-built wood foundation is also essential – nobody wants to hear creaking in bed.
Don’t Ignore Mattress Hygiene & Cleanliness
Given its constant turnover, sanitation is crucial in the hospitality industry. We recommend all properties invest in mattress protectors to further safeguard against spills and stains. Easily removable, washable covers simplify housekeeping between guests.
Make It Feel Like Home
Many travelers struggle to sleep in new places. You can help minimize this frustration by providing an optimal balance of plushness, temperature regulation, and motion isolation to ensure an undisturbed rest.