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Purchase, Delivery, Shipping & Return Policies

The Beloit Mattress Company is committed to providing outstanding customer service and clearly explaining what customers can expect when purchasing from us. Please review the following delivery, sales, returns, shipping, sales tax, and privacy policies before placing an order.

White-Glove Mattress Delivery

The Beloit Mattress Company offers white-glove mattress delivery to customers located within approximately 300 miles of our Beloit, Wisconsin, factory.

Delivery eligibility and pricing are determined by the distance from our factory using the customer’s delivery address.

Zone 1: 1–49 Miles

  • Free white-glove delivery with a mattress purchase of $1,000 or more.
  • A reduced delivery fee of $65 applies to mattress purchases of $999 or less.

Zone 2: 50–99 Miles

  • A reduced white-glove delivery fee of $125 applies to mattress purchases of $1,000 or more.
  • A reduced delivery fee of $190 applies to mattress purchases of $999 or less.

Zone 3: 100–149 Miles

  • A reduced white-glove delivery fee of $255 applies to mattress purchases of $1,000 or more.
  • A reduced delivery fee of $380 applies to mattress purchases of $999 or less.

Zone 4: 150–199 Miles

  • A reduced white-glove delivery fee of $380 applies to mattress purchases of $1,000 or more.
  • Delivery is not available for mattress purchases under $1,000 within this zone.

Zone 5: 200–300 Miles

  • A reduced white-glove delivery fee of $600 applies to mattress purchases of $1,000 or more.
  • Delivery is not available for mattress purchases under $1,000 within this zone.

Customers located outside our five-zone delivery area may request a custom mattress shipping quote.

You may also review our complete White-Glove Delivery information and delivery zones.

Mattress and Foundation Sales

All mattress and foundation sales are final.

Mattresses and foundations cannot be returned for a refund or exchanged.

Eligible mattress models may qualify for a comfort adjustment under The Beloit Mattress Company’s 365-Night Comfort Assurance Policy.

Eligibility, timing requirements, exclusions, transportation costs, and other restrictions are explained in the complete Comfort Assurance Policy.

Allow Time for Your Body to Adjust

It is normal for a new mattress to feel different during the first several nights.

It may take up to 30 days for the mattress materials to settle and for your body to adjust to a different comfort and support level.

We recommend sleeping on your new mattress for at least 30 days before requesting a comfort adjustment.

Because used bedding cannot be resold as new, mattresses are not exchanged after use.

However, because we operate our own mattress factory, we may be able to adjust the comfort of an eligible mattress by modifying its comfort materials or support components.

Please review the complete 365-Night Comfort Assurance Policy for eligibility and instructions.

Accessory Returns, Refunds, and Exchanges

This policy applies to eligible online accessory orders and accessories purchased from one of our stores.

BEDGEAR Accessories

Opened BEDGEAR accessory packages are handled according to BEDGEAR’s applicable manufacturer warranty and return requirements.

Please review the warranty information displayed on the applicable BEDGEAR product page or contact The Beloit Mattress Company for assistance.

All Other Accessories

Accessories other than opened BEDGEAR products may only be returned when they are:

  • New and unused
  • In their original condition
  • In their original packaging
  • Returned within the applicable return period

Return shipping is the customer’s responsibility unless the product arrived damaged, was defective when received, or The Beloit Mattress Company made an error while fulfilling the order.

How to Return an Accessory

An accessory must be in its original, unused condition unless it has a qualifying manufacturer defect.
Return requests must be made within 30 days of purchase.

Return Instructions

  1. Contact The Beloit Mattress Company to request return authorization before sending an item back.
    Wait for confirmation that the item is eligible for return and that our team is expecting the package.
  2. Mail the approved return to: The Beloit Mattress Company, 1946 Liberty Avenue, Beloit, WI 53511
  3. Include the original receipt or order information and a written explanation of the reason for the return.

Items returned without prior authorization may not be accepted or processed.

Return Exceptions

Items cannot be returned or exchanged if they:

  • Have been used
  • Are stained
  • Have an odor
  • Are damaged after delivery
  • Have been altered or modified
  • Are missing their original packaging
  • Are otherwise not in new and resalable condition

All custom-made, custom-size, and personalized products, including custom-size mattress toppers and custom-made accessories, are final sale unless they arrive damaged, defective, or different from what was ordered.

Restocking Fee

  • Approved returns of special-order or drop-shipped products that The Beloit Mattress Company does not normally carry may be subject to a 10% restocking fee.
  • When applicable, the restocking fee will be deducted from the customer’s refund.

Original shipping and handling charges are not refundable.

Return shipping costs are also the customer’s responsibility unless the return is due to damage, a qualifying defect, or an order-fulfillment error by The Beloit Mattress Company.

Accessory Exchanges

A pillow or bedding accessory in new and unused condition may be eligible for exchange for a different available size or color.

Approved exchanges are not subject to the 10% restocking fee.

Customers remain responsible for return shipping and any applicable shipping costs for the replacement item unless the exchange is required because of a Beloit Mattress Company order error.

Please contact us before returning an item for exchange.

Shipping Policy

Accessories and Mattress Toppers

  • Accessory orders over $49 qualify for free standard shipping. Free shipping does not include expedited or carrier-guaranteed delivery service.
  • The Beloit Mattress Company ships eligible accessories and mattress toppers throughout the contiguous United States using FedEx, UPS, USPS, or another approved shipping carrier.
  • In-stock accessory orders are generally processed within one to two business days unless a different processing timeline is displayed on the product page or confirmed by our team.
  • Standard and custom-size mattress toppers generally require approximately one week of production time before they are ready to ship. Carrier transit time is additional and begins after the order leaves our facility.

Shipping Dates and Estimated Delivery Dates

  • After reviewing the order and production schedule, The Beloit Mattress Company can confirm and guarantee the date the product will ship from our facility.
  • A confirmed ship date is the date the package will leave our facility. It is not the delivery date.
  • Delivery dates shown for free or standard shipping are carrier estimates and cannot be guaranteed by The Beloit Mattress Company.

A tracking number will be provided when the order ships.

Guaranteed and Expedited Shipping Requests

  • Customers who need an eligible accessory delivered by or before a specific date must contact our factory at 1-608-364-4757 before placing the order so we can confirm whether a guaranteed expedited option is available.
  • Expedited shipping is handled directly by our team and is not automatically available through standard online checkout. Contact The Beloit Mattress Company before ordering to receive available delivery options, timing, and pricing.
  • Available expedited options may include next-day or second-day service through FedEx, UPS, or USPS, depending on the product, destination, carrier availability, and requested delivery date.
  • Once we know what the customer is ordering and where it is being shipped, we will obtain carrier quotes and provide the available expedited options and prices.
  • The expedited shipping charge may be added to a new or existing invoice. Payment may be completed by phone or through a payment link sent by email or text.
  • Customers selecting expedited shipping are responsible for the full expedited shipping cost. The order will no longer qualify for free or included standard shipping.

Production Time Versus Carrier Transit Time

  • Expedited shipping changes only the carrier’s transit time after the package leaves The Beloit Mattress Company.
  • It does not shorten manufacturing, customization, order processing, inspection, packaging, or mattress topper production time.
  • Customers should contact us before ordering whenever delivery timing is critical.

Missed Guaranteed Delivery

  • If an eligible guaranteed expedited shipment does not arrive within the carrier’s committed delivery time, the customer should contact The Beloit Mattress Company.
  • The Beloit Mattress Company will provide a full refund of the expedited shipping cost only. The product purchase price and any other charges are not refundable solely because the carrier missed the guaranteed delivery commitment.

Carrier delivery commitments remain subject to the carrier’s terms, service availability, limitations, and exceptions, including severe weather, natural disasters, service interruptions, transportation disruptions, incorrect addresses, recipient unavailability, and other circumstances outside our control.

Mattress Shipping Outside Our Delivery Area

The Beloit Mattress Company does not provide white-glove mattress delivery outside our five-zone delivery area.

Customers located outside that area may request a custom mattress shipping quote.

Shipping availability, freight charges, delivery method, and estimated timing will be reviewed individually.

Shipping Restrictions

The Beloit Mattress Company does not currently ship mattresses, foundations, the Alpaca pillow, or mattress toppers to:

  • Alaska
  • Hawaii
  • California
  • Ohio
  • Utah

Additional product or destination restrictions may apply.

Please contact us before ordering if you are uncertain whether a product can be shipped to your location.

Damaged or Incorrect Shipments

Customers should inspect all products promptly at delivery.

  • For accessories or mattresses delivered by The Beloit Mattress Company, any visible damage or order issue must be reported the same day while our delivery team is still present.
  • For accessories or other products shipped by a parcel carrier, damage or an incorrect shipment must be reported to us on the same day the package is delivered.
  • For freight deliveries, the customer must inspect the shipment and document any visible damage on the freight company’s delivery paperwork before signing for the shipment.

If an order arrives damaged, defective, incomplete, or different from what was ordered, please contact The Beloit Mattress Company immediately.

Please retain the product, packaging materials, shipping label, and any damaged packaging until our team provides further instructions.

Photographs may be requested to document shipping damage or confirm an incorrect item.

Order Changes and Cancellations’

Customers who need to change or cancel an accessory or mattress topper order should contact The Beloit Mattress Company as soon as possible.

  • Custom topper and other custom-product orders may be canceled only before production begins.
  • Because production timing varies and may begin soon after an order is placed, customers should contact us immediately if a cancellation is needed.
  • Once a custom order has entered production, it is final and cannot be changed or canceled.

Orders that have already shipped cannot be canceled.

Sales Tax Policy

Effective January 1, 2025

Due to applicable sales tax nexus requirements, The Beloit Mattress Company currently collects sales tax on qualifying orders shipped to the following states:

  • Wisconsin
  • Illinois
  • Iowa
  • Indiana
  • Michigan
  • Minnesota

Applicable sales tax is calculated automatically during checkout based on the order’s shipping destination.

Customers with valid tax-exempt status should contact The Beloit Mattress Company before placing an order so the exemption can be reviewed and processed correctly.

Privacy Policy

Information about how The Beloit Mattress Company collects, uses, stores, and protects customer information is available on our Privacy Policy page.

Questions About These Policies

Questions about an order, return, delivery, shipping option, or other policy may be submitted through our Contact form.

Last updated: July 29, 2026