Beloit Mattress Company FAQ

We are committed to providing the best customer service. Rest assured, you know exactly what you’re getting when you purchase a DormTopper.

Do you ship anywhere in the USA?

We offer white-glove delivery services within the greater Beloit, WI and Rockford, IL areas.

We also offer delivery, via FedEx, within the continental United States (does not include Alaska and Hawaii) with various rates based on your distance and location.

At this time, we are not shipping any mattress products to the state of California. We apologize for any inconvenience.

How long does shipping take?

We process orders in 1-2 business days, and shipping time varies depending on distance.

What is the return policy?

Returns are allowed within the first 60 days after the date of purchase. If applicable, the customer, will be responsible for return shipping.

Some items can not be returned if they are stained or used, or have an odor. Merchandise that has been altered will not be accepted for return or exchange.

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

For more information on our guarantee and return policy, please visit our guarantee page here.

What are your warranty terms?

Our products all come with a full warranty that varies based on which product you purchase. These warranties range from 1-10 years in length, and cover manufacturing defects that may arise from normal wear.

Please visit our warranty page here for more information.

If a problem occurs, please contact us here and mention your specific product. We will give you instructions on how to proceed from there.

What makes us different than other stores?

We’re different than other mattress retail stores because we make all of our products by hand in our Beloit, WI factory. This gives us the ability to make any size or shape mattress or accessory you need specifically for you.

For more information on our bed-making process, visit this page.

What materials do we use in our porudcts?

All of our products are manufactured using the best, and most “green” products we can. Our foams are all Certi-PurUS certified, and we use as many a;;-natural materials as we can, so you can rest easy.

For more information on our materials visit our innovation page here.

Do you charge sales tax?

Yes. In accordance with local, state, and federal laws we charge sales tax based on where you purchase your product.

How long have you been in business?

The Beloit Mattress Company has been family owned and operated since we first opened in 1929, and has been in the current owner’s family since 1954.

To learn more about our past visit our history page here.

Do you offer financing?

Yes! We offer financing through Synchrony Financial.

Find out more about your financing options here.

DormTopper FAQ

What is the shipping/delivery policy?

We offer free delivery via FedEx within the continental United States (does not include Alaska and Hawaii).

How long is shipping time?

We process orders in 1-2 business days, and shipping time varies depending on distance.

What is the return policy?

Returns are allowed within the first 30 days after the date of purchase. You, the customer, will be responsible for return shipping.

Some items can not be returned if they are stained or used, or have an odor. Merchandise that has been altered will not be accepted for return or exchange.

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

What is the warranty?

The DormTopper comes with a 5 year full warranty. If a problem occurs, please contact us here and mention your DormTopper product. We will give you instructions on how to ship the DormTopper back to the factory.

After inspection, Beloit Mattress Company will repair or replace the product and then ship it back to you.

How do I return a product?

  1. Please use our contact form to request a refund, so that we will be aware that the item is coming.
  2. Be sure to mention your DormTopper product in your request.
  3. Obtain confirmation that the item is acceptable for return.
  4. In your return package, include the original receipt as well as a signed letter stating the reason for your return.
  5. Mail your returned item to: Beloit Mattress Company 1946 E Liberty Ave Beloit, WI 53511

What materials go into the DormTopper?

Top Layer: Bamboo Fabric

  • Rayon/Polyester blend fabric
  • Rayon made from Bamboo
  • Circular knit (3 layers – a surface, fill, and back)

Middle Layer: Pure Joma Wool

  • 1.75 ounces per square foot
  • Made in New Zealand

Middle Layer: Gel-Infused Foam

  • 1? gel-infused poly foam
  • Certipur certified
  • Made in the USA

Bottom Layer: Cotton-Blend Fabric

  • Caromar white
  • 70% polyester
  • 30% cotton
  • Made in the USA

How do I care for my DormTopper?

Keep the DormTopper as clean as possible. We recommend using a mattress protector and/or cover over the topper. The DormTopper can be placed out in the sun for a few hours top side up. The sun’s UV rays will activate the natural lanolins in the wool to self-deodorize. Fabric deodorizing spray (e.g. Febreeze) can also be used to deodorize. Do not wash the DormTopper, neither by hand nor in a machine. Finally, on an annual basis, you should rotate the topper end for end.

What are the dimensions of the DormTopper?

79.5″ length x 38.0″ width x 1.75″ thickness (Thickness may vary by 0.25″ per product. Wool is sold by the ounce and the loft will vary by the batch.) The DormTopper is made to fit a Twin XL mattress. Interested in ordering it in a different size? Please contact us for a custom order.